Refund policy

Aling Gemma Return, Refund, and Cancellation Policy

We want every Aling Gemma order to arrive complete and in good condition.

Reporting an issue
Please report damaged, spoiled, wrong, or missing items within 24 hours after delivery. Contact us through Facebook Messenger, call 0935 832 4755, or email alinggemmaonlinepalengke@gmail.com. Please include your order number, a short description of the issue, and clear photos when applicable.

Fresh and perishable items
Fresh produce, meat, seafood, frozen items, and other perishable goods cannot be returned or exchanged because of a change of mind. Natural differences in size, color, ripeness, and exact weight may occur. Fish are weighed before cleaning, so the cleaned weight will be lower after scales, innards, or other requested parts are removed.

Damaged, wrong, or missing items
If we verify that an item was damaged, spoiled, wrong, or missing when delivered, we may provide an appropriate replacement, store credit, price adjustment, or refund. The available remedy depends on the item, evidence, stock availability, delivery circumstances, and applicable Philippine consumer law.

Cancellations
You may request cancellation before Aling Gemma starts sourcing, preparing, packing, or dispatching the order. Once sourcing or preparation has started, cancellation may no longer be available because many items are purchased or prepared specifically for the order. This does not limit rights provided by applicable law for defective, unsafe, misrepresented, or incorrectly supplied goods.

Refund processing
Approved refunds will be returned through the original payment method when supported. Processing time depends on the bank, card provider, electronic wallet, or payment service. We will confirm the approved amount and expected processing steps with you.

Contact
Aling Gemma
Paco Market, Manila, Philippines
Phone: 0935 832 4755
Email: alinggemmaonlinepalengke@gmail.com
Facebook: https://www.facebook.com/alinggemma