FAQs

HOW TO ORDER?

You may order through our website alinggemma.com or send the following details in our Facebook Page: Aling Gemma Online Palengke

• Contact Name:
• Delivery Address:
• Contact Number:
• Mode of Payment:
• List of Orders:

IS THERE A MINIMUM AND MAXIMUM ORDER? 

• NONE

WHEN WILL MY ITEMS BE DELIVERED?

• Orders received until 11 PM today will be delivered the next day. Delivery time is from 9am-12nn. (Everyday Delivery)

HOW MUCH IS THE DELIVERY FEE?

Delivery fee is as follows:

• P99 - within Manila City

  P129 - within Makati City

  P159 - within Pasig City, Taguig City, Mandaluyong City and Quezon City (except North Caloocan)

  P229 - North Caloocan, Bacoor Cavite, San Pedro Laguna, Antipolo, Cainta Rizal

WHAT ARE THE MODES OF PAYMENT?

• GCASH
• BDO
• BPI 
• Cash on Delivery (COD) within Manila and Makati City only
• PayMaya

OTHER NOTES

• Cancellation: Strictly no cancellation!
• Return Policy: No return on fresh goods and all products once received and accepted.
• Terms of Payments :Cash on Delivery , Bank Transfer, Electronic Wallets.
• Completion Schedule: Completion of orders shall be based on the availability of delivery and customers preferences
• Exclusions: Any change of order not included in this document will be charged accordingly
• Prices Change: All prices may change without prior notice due to market price fluctuations
• You can message us for other products that you need that not in our product lists. (availability of product not guaranteed)
• We deliver fresh meat and seafood with ice or in coolers to maintain freshness throughout delivery
• For fresh fruits, veggies and meat - Final Weight to be received may be higher or Lower than ordered weight. Any weight lower than 30 grams will be deducted to the bill or refunded if already paid.
• All fish are weighed first before cleaned. The weight of Cleaned fish is lower than the ordered weight due to the cleaning and removal of scales / gut. 

Any questions and concerns? Contact Us